Table of Contents
Previous fifty years of tourism development have been a remarkable opportunity for the tourist companies to build an infrastructure that supports business operations on all levels. For example, the airline industry has become one of the most significant developments in the tourism industry. The existing airlines have been developed steadily but surely and have increased their aggregate annual growth rate by offering high quality products and/ or services (Burns & Novelli 2008).
Therefore, the tourist companies greatly contribute to the development of economies in the countries around the world. In particular, the most important areas of input are the global opportunities for the trade and commerce. In fact, such growth rates have a strong positive impact on the development of tourism sector and overall capacity of the tourism industry (Mowforth, Charlton & Munt 2008).
Tourism has a tremendous influence on the economic development of the vast majority of countries. The major concern of development that contributes to the economic growth of countries addresses the improvements of the infrastructure of tourism-related businesses. However, it is important to support such operations with the investment from the position of the local governments and investors (Reid 2003).
The input of the government and investors has a particular importance for the growth of the tourist industry. Different businesses adopt tourist practices in order to meet the expectations of the target customers (Franklin, 2003). The most important elements that contribute to the development of the tourist sector include the utilization of technological progress and innovations, accuracy and promptness of operations, partnerships and affiliate businesses, and development of the private sector within the countries (Smith, & Duffy 2003). This also brings values to the monetary development of the country and its economic growth. In other words, the cooperation of the tourist industry and local governments is rather important as it puts the public in a better position to prosper (Sharpley & Telfer, 2002).
Human Resource Management Development Practices in Tourism
The human resource management practices are rather important for tourism nowadays. One of the best ways to develop the tourism industry is by educating, training and developing employees through the proper HRM system. This serves as an enhancement of the human power and improves the capacity of work. As a result, the tourism companies generate higher revenues (Telfer & Sharpley 2008).
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One more way to improve human resource management practices is by taking advantage of the technological resources in the tourism industry. For example, such HRM systems could be used in the hotels all over the world. The goal is to perceive a complex HRM system as a way to provide the tourism hotel sector with highly qualified employees and overall human resource management practices (Howie 2003).
In addition, it is significant to focus on the actions of employees in terms of their productivity. The purpose is to enhance the working process by encouraging people to facilitate their actions more thoroughly (Meethan 2001). Consequently, this will lead to a higher performance of employees in the workplace, which, in turn, leads to more positive outcomes for the tourism sector. The purpose of the effective HRM practices is to manage the working process in order to increase the overall profit of the tourism companies (Godfrey & Clarke 2000).
However, it is important to offer the tourism high-quality products and/ or services at a fair price in the target market. For example, the hotels can take advantage of the appropriate training and development practices that address the improvements in the overall HRM practice in the hotel industry. Consequently, this leads to the improved experiences of the target customers and higher revenues for the shareholders (Harrison 2004).
Both training and development practices are aimed to enhance the personal qualities and professional qualifications of employees. In the long run, this could be perceived as an excellent strategy to improve the productivity of employees in the workplace. For example, the hotels can gain a better reputation by offering better services and building trust with the target audience (Hall, Smith & Marciszewska 2006).
Hotel Payment Policies
The payment in a hotel is similar to other trade markets and industry as a whole. Most of the transactions are performed online through the websites that belong to a particular hotel. In fact, many hotels have only an online payment option. In this case, customers cannot modify, cancel or reimburse their orders. Customers can use their credit cards, such as Visa, AMEX, Master Card, Euro Card, or cash. All the transactions are perfectly secure for both a hotel and its customers (Mowforth & Munt 2009).
A standard procedure of payment includes the provision of the credit card number, its expiration date, and the three-digit code on the back of the credit card. Any fraudulent transactions lead to the automatic cancellation of the reservation. All the transactions go in the following way: customers indicate their request for the reservation, and a hotel provides them with all the available options and additional offers, if applicable (Weaver 2006).
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The next step is that customers choose the most suitable offer, and the hotel sends the details of the order and cost. Then, customers should check if everything is correct and confirm the order by acknowledging the terms and conditions. Then, customers proceed with the secured on-line payment to confirm their identity and provided details. In an hour, customers receive a detailed confirmation of their order over the e-mail provided during the registration (Singh, Timothy & Dowling 2003).
Hence, the reservation is over only after the credit card is charged and customers receive confirmation of their order. In case of the booked reservations, the process of confirmation takes more time and requires the contact of both parties. In addition, any claim or cancellation is possible within the next eight days. The data of customers remains in the system to make it easier in case a customer wants to make repeated reservations (Mason 2008).